Challenges: The challenge was to create a supplemental resource to keep the skills learned in the Customer Service Rock Star course current.

Solutions: The job aid lists the important items from the course in an outline format.

Results: The job aid is a ready-made resource to use as needed for reference of content learned.

Challenges: The challenge was to create an explainer video from a PowerPoint Presentation.

Solutions: Use screenshots of email set-up paired with audio and video to make a quick micro-learning.

Results: The asset explains how to set up a Gmail account in the form of a story with voice over, audio and video.